Frequently Asked Questions
Orders, Returns & Policies
Q: How do I check the status of my online order?
A:
You will receive an e-mail confirmation after your order is received and again when it is processed and shipped. If you are a member, you can log into your account to view your current and past orders. If you checked out as a guest, you can click here to view your current order status.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express and our Off Broadway Shoe Warehouse Gift Card.
Q: Can I use my coupon to make a purchase online?
A: Of course you can. If you have a promotional code, you may redeem it during the checkout process to take full advantage of the special offer. If you have previously set up an account, sign in and go to "My Bag", and enter the code there.
Q: How do I track my package?
A: When your order ships, you will receive an e-mail notification containing the FedEx tracking number for your package(s). Shipment progress may be viewed directly from the carrier's site by clicking on the tracking number link. You may also contact Customer Care at 1-800-248-0881.
Q: Can you ship my order outside of the United States?
A: We currently only ship to locations within the continental United States.
Q: How do I return an item I purchased online?
A: If for any reason you are not satisfied with your order and wish to return it, we will gladly accept your unworn merchandise within 60 days. Please visit our Shipping and Returns page page for detailed information.
Q: Will sales tax be applied to my online order?
A: OffBroadwayShoes.com is required by law to charge applicable sales tax on merchandise, gift cards and shipping fees for orders shipped to any state in which we have store locations or other operations.
Gift Cards
Q: Do you offer Gift Cards?
A: Absolutely! Off Broadway Shoe Warehouse gift cards never expire, have no fees and are redeemable both in-store and online.
Gift cards have no value until purchased. Gift cards do not expire and are not subject to any fees. Gift cards are not a deposit or an asset account. Gift cards are a prepayment of goods and are not redeemable for cash except where required by law. Lost or stolen cards cannot be replaced. Reload your card, check your balance or make a purchase at Off Broadway Shoe Warehouse.
Gift cards have no value until purchased. Gift cards do not expire and are not subject to any fees. Gift cards are not a deposit or an asset account. Gift cards are a prepayment of goods and are not redeemable for cash except where required by law. Lost or stolen cards cannot be replaced. Reload your card, check your balance or make a purchase at Off Broadway Shoe Warehouse.
Q: How do I check the balance on my gift card?
A: You can check your balance here or just call Customer Care at 1-800-248-0881.
Privacy, Security, and Web Info
Q: Is my credit card information secure?
A: At Off Broadway Shoes, we take every precaution to ensure that your personal information is safe with us. Every step of our online ordering process that involves credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it, keeping your information safe.
Q: Why am I being asked for my credit card security code?
A: We ask for your 3-digit security code (or 4 digit, depending on the card) as an extra level of security to protect you from unauthorized purchases and/or credit card fraud.
Q: What are the benefits of creating an online account?
A: As the saying goes, membership has its privileges. By simply creating an online account with us, you can earn points toward rewards from purchases, create a wish list, store your shipping info, track orders online and view order history.
Customer Service
Q: What are the Customer Service hours of operation?
A:
Feel free to contact us at 1-800-248-0881 anytime during the following hours:
Monday - Friday: 9am - 10pm EST
Saturday: 10am - 8pm EST
Sunday: 12pm - 8pm EST
Or contact us via email here and we'll get back to you within 24 hours.
Stores
Q: Where can I find the nearest store location?
A:
Just click the Store Locator link here or at the top left corner of the page and select the state and city or zip code for the desired location.
Other Questions
Q: I have other questions and need more help.
A: At Off Broadway Shoes, we value our customers and strive to provide the best possible customer service. Contact Customer Care at 1-800-248-0881 or email us.