Store Policies
Returns and Exchanges with Original Receipt:
- Unworn merchandise may be returned within 60 days of purchase for a full refund.
- Merchandise must be accompanied by the original box.
- Please allow 1-2 billing cycles for credit card refunds to appear.
- Purchases paid by check must wait seven (7) business days for a cash refund.
Please click here for details regarding our Return Policy.
Returns and Exchanges with no Receipt:
- An exchange of an Off Broadway Shoe Warehouse gift card will be offered for unworn merchandise at the current selling price, when accompanied by the original box.
Returns with Rewards:
- Redeemed Rewards are not reissued at the time of return and have no cash value.
Price Adjustment Policy:
- A one-time price adjustment may be made within ten (10) days from the original date of purchase. To receive an adjustment, you must present your original receipt.
- Flash Sales and Special Events are excluded.
Gift Cards:
- May be used to make purchases at any store location.
- Off Broadway Shoe Warehouse is not responsible for lost or stolen gift cards.
- Gift cards may not be redeemed for cash, except where required by law.
- Gift cards have no value until purchased.
- Gift cards do not expire, and are not subject to any fees.
- Gift cards are not a deposit or an asset account.
- Gift cards are a prepayment of goods and are not redeemable for cash except where required by law.
- Lost or stolen cards cannot be replaced.
- Reload your card, check your balance or make a purchase at Off Broadway Shoe Warehouse.
Check Policy:
- We accept personal checks and business checks, which are preprinted with signer's name and address.
- No two-party, payroll or counter checks are accepted.
- We require a valid photo identification (driver's license, state issued ID or military ID) and phone number.
- Purchases paid by check must wait seven (7) business days for a cash refund.
Debit/Credit Cards
- We accept Visa, MasterCard, Discover and American Express.