CUSTOMER SERVICE

Rewards Info

1. How do I get my rewards?

   For your convenience, rewards are delivered to your mobile phone via text message or to your e-mail inbox, depending on your communication preferences, which you can set up via your member profile.

2. Can I choose to get my rewards by mail?

   Sorry, but no. Since this is an eco-friendly e-mail and mobile-based program, all rewards are paperless.

3. How long will it take to receive my rewards?

   You should receive your rewards by e-mail or text message almost immediately after you earn them!

4. Why am I not receiving my rewards?

   First, be sure we have the correct e-mail address and/or mobile phone number on your account. If that's correct, check to see if your Off Broadway Rewards messages are going into your e-mail spam folder. If everything looks right, call Customer Service at 1-800-248-0881.

5. Can you reissue my lost/expired reward?

   Sorry, we don't reissue rewards.

6. Do rewards ever expire?

   Your $15 reward is valid for three months (90 days) from the date it's issued.

7. If I return my purchase, do I get my rewards back?

   Sorry, but no. Once you have used a reward, the system won't let it be used again, nor can it be reissued.

8. How do I know how close I am toward reaching a reward?

   You can check your balance anytime by checking your most recent receipt or signing in to your Rewards account. You can also call Customer Service at 1-800-248-0881 or ask an Associate at one of our stores.

9. I think there's an error in my qualifying point balance. Who do I talk to?

   Please call Customer Service at 1-800-248-0881.

10. I forgot to tell the cashier I was a member the last time I made a purchase. Can I still add those qualifying purchases to my total?

    Yes. Simply call Customer Service at 1-800-248-0881 and have your receipt handy. Please wait at least 24 hours after the purchase before calling, so the transaction information has time to show up in our system.

11. Can I transfer my qualifying purchases to another person's account?

    Sorry, but no. Rewards are non-transferable.

12. Do my qualifying purchases ever expire?

    Qualifying purchases will expire one year after the date they're made.